Terms of Service

Thank you for choosing Zense AI! These Terms of Service ("Terms") establish the legal relationship between you and Zense Technology Limited ("Zense Technology," "Zense AI," "we," "our," or "us"), a Hong Kong company.

Scope of These Terms: Zense Technology offers various educational services including courses, training programs, and technology platforms. These Terms apply specifically and exclusively to your use of the Zense AI AI-powered educational platform, accessible at www.zenseai.io, including all associated educational tools, artificial intelligence features, classroom management systems, lesson planning utilities, tutoring functions, and related services (collectively referred to as the "Platform"). These Terms do not cover other Zense Technology services such as courses or training programs, which are governed by separate agreements.

Using any part of our Platform means you accept and agree to follow these Terms.

Our Privacy Policy works alongside these Terms and describes our practices for handling personal information under Hong Kong's Personal Data (Privacy) Ordinance ("PDPO"). We encourage you to review it carefully.

For schools or educational organizations with separate institutional agreements with Zense Technology, those specific contract terms will govern your Platform use instead of these general Terms.

When creating an account on behalf of a school, organization, or other entity, you confirm that you possess the necessary authority to legally bind that entity to these Terms.

1. Platform Access and Acceptable Use

1.1. What We Offer. Zense Technology develops artificial intelligence solutions specifically designed for education. Our Platform provides educators and learners with AI-driven tools for lesson creation, classroom organization, personalized tutoring, student assessment, and various other educational functions. When you comply with these Terms, we grant you a limited, non-exclusive, non-transferable license to access and utilize the Platform for educational purposes.

1.2. Your Content and Our AI Responses. When you use the Platform, you provide information, questions, prompts, or materials to our system (we call these "User Inputs"). Our AI technology processes your User Inputs and generates responses such as lesson materials, study guides, explanations, assessments, or other educational resources (we call these "AI Outputs"). Together, User Inputs and AI Outputs are referred to as "Platform Content." We process Platform Content solely to deliver our educational services, maintain security, comply with legal requirements, and improve Platform safety. By providing User Inputs, you confirm that you own or have obtained all necessary rights and permissions for us to process that information according to these Terms.

1.3. Your Content Stays Private - We Don't Train AI Models With It. THIS IS IMPORTANT: ZENSE TECHNOLOGY DOES NOT USE YOUR PLATFORM CONTENT TO TRAIN OUR AI MODELS OR ANYONE ELSE'S AI MODELS, UNLESS YOU EXPLICITLY OPT IN AND PROVIDE CLEAR CONSENT. Your educational materials, student work, lesson plans, and other content remain confidential. You can review and adjust your data usage preferences in your account settings at any time.

1.4. Understanding AI Limitations in Education. Our AI technology provides automated responses based on machine learning algorithms. You understand and accept that: (a) AI Outputs may contain factual errors, outdated information, or misleading content; (b) our AI follows pattern recognition and statistical models rather than genuine understanding, which can produce repetitive or generic educational materials; (c) AI systems may misinterpret context, cultural references, subject-specific terminology, or nuanced educational concepts; (d) complex pedagogical decisions requiring professional judgment may exceed AI capabilities; and (e) training data limitations or biases can affect output quality. CRITICAL FOR EDUCATORS: You bear complete responsibility for reviewing, validating, and approving all AI Outputs before using them in educational settings. Never use AI-generated materials with students without thorough review by a qualified educator. The Platform assists your professional work but does not replace your expertise and judgment.

1.5. Professional Educational Responsibility. ZenseAI serves as an educational technology tool, not an educator replacement. Teachers, tutors, schools, and educational administrators must ensure Platform use aligns with professional standards, institutional policies, curriculum requirements, and applicable educational regulations. Professional educators must exercise independent judgment when incorporating AI Outputs into their teaching practice.

1.6. Prohibited Activities. You agree not to: (a) attempt to access, reverse engineer, decompile, or extract source code from the Platform; (b) copy, modify, distribute, or create derivative versions of the Platform; (c) sell, rent, lease, or sublicense Platform access; (d) remove, obscure, or alter any proprietary notices, trademarks, or legal disclaimers; (e) use Platform content or technology to build competing AI educational products; (f) conduct security testing, vulnerability scanning, or penetration testing without written authorization; (g) share benchmark or performance testing results without including full methodology details; (h) extract, scrape, or systematically collect Platform data through automated means; (i) violate intellectual property rights, privacy laws, or any applicable regulations; (j) enable or encourage academic misconduct, including cheating, plagiarism, or unauthorized collaboration; (k) submit highly sensitive regulated data unless specifically permitted by separate agreement; or (l) allow others to engage in any prohibited activities through your account. If you discover unauthorized Platform access or misuse, notify us immediately at enquiry@zenseai.io and assist us in addressing the situation.

1.7. Experimental and Preview Features. We occasionally release experimental features marked as "Beta," "Preview," "Early Access," "Pilot," or similar designations. These experimental features are optional and provided for feedback purposes only. They may lack full functionality, documentation, or support, and we may modify or discontinue them without notice. EXPERIMENTAL FEATURES ARE PROVIDED WITHOUT ANY WARRANTIES OR GUARANTEES. USE THEM AT YOUR OWN DISCRETION AND RISK. WE ACCEPT NO LIABILITY FOR ISSUES ARISING FROM EXPERIMENTAL FEATURE USE.

2. User Eligibility and Minor Protection

2.1. Age Requirements and Supervision. Zense AI welcomes learners of all ages. We do not impose a minimum age restriction. However, children under 13 years old must have their Platform use supervised and authorized by a responsible adult - specifically a parent, legal guardian, teacher, or school administrator (each a "Responsible Adult"). When a Responsible Adult permits a child under 13 to access the Platform, that adult accepts these Terms on the child's behalf and assumes full accountability for the child's Platform activities.

2.2. Responsibilities of Adults Supervising Minors. If you are a Responsible Adult authorizing a minor child to use Zense AI, you confirm that: (a) you possess legal authority to agree to these Terms for the child; (b) you will provide appropriate supervision of the child's Platform usage; (c) you accept complete responsibility and liability for any actions the child takes on the Platform; and (d) you will ensure the child follows these Terms and complies with relevant laws and educational policies.

2.3. Legal Compliance Confirmation. By using Zense AI, you confirm that: (a) you have never been banned or suspended from the Platform previously; and (b) your Platform registration and use complies with all laws applicable in your location.

3. Creating and Securing Your Account

Most Platform features require account registration. During registration, we collect information such as your name, email address, and other relevant details. You commit to providing truthful, accurate, and complete information during registration and to keeping that information current. You will select a password during account setup. Protecting your account credentials is your responsibility - all activities performed through your account are your responsibility, even if someone else gains access. Contact us immediately at enquiry@zenseai.io if you suspect any unauthorized account access or security breach.

4. Pricing, Payments, and Billing

4.1. Premium Features and Fees. While we offer free access to basic Platform features, premium capabilities require paid subscriptions or usage credits. Before any charges occur, you will see clear pricing information and must confirm your purchase. Fees are generally non-refundable except where Hong Kong law requires otherwise.

4.2. Pricing Structure and Changes. We establish and maintain pricing for all Platform features and display current rates on our pricing page. We recommend checking pricing information regularly for updates. We reserve the right to modify our pricing structure, though we will notify you beforehand through email, Platform notifications, in-app messages, or other appropriate channels. Continuing to use the Platform after price changes take effect means you accept the new pricing. You are responsible for applicable taxes on your purchases (excluding taxes on our business income). We may offer promotional pricing or special discounts to different users at our discretion - such offers apply only to the specific users who receive them.

4.3. How Payments Work. We partner with Airwallex and its affiliated entities ("Airwallex") to process payments securely. When you purchase Platform services, you also agree to Airwallex's terms of service and privacy policies, which may change periodically. To prevent service interruptions, you authorize Airwallex to store your payment information and continue charging your payment method even after it expires (you can update your payment method anytime). Zense Technology does not directly handle payment processing and bears no liability for payment processing issues.

4.4. Recurring Subscriptions. Our subscription plans automatically renew at regular intervals - monthly, annually, or as specified during signup. Your subscription begins on your initial purchase date and continues for your chosen period, then automatically renews for equivalent periods until you cancel. When you subscribe, you authorize us (through our payment processor) to charge your payment method automatically at each renewal. Current subscription pricing appears on our pricing page and in your account. We charge your payment method on your initial subscription date and subsequently on each renewal date for the upcoming period. TO AVOID CHARGES FOR THE NEXT BILLING CYCLE, CANCEL AT LEAST 24 HOURS BEFORE YOUR RENEWAL DATE. Cancel through your account's billing settings or by emailing enquiry@zenseai.io.

4.5. Usage Credits and Optional Enhancements. Beyond subscriptions, we offer usage-based credits and optional enhancements that expand Platform capabilities (collectively, "Add-Ons"). These include AI generation credits, additional storage, advanced features, and premium tools. Add-On pricing is displayed in the Platform, and these purchases are governed by these Terms.

4.6. Educational Institution Licenses. Schools, universities, and educational organizations can purchase institutional licenses with customized terms, volume pricing, and specialized billing arrangements. Contact our team to discuss institutional agreements.

4.7. Overdue Payment Consequences. We may suspend or terminate your Platform access if you have unpaid fees. Accounts with outstanding balances may incur additional charges related to payment collection, including chargeback fees and collection costs. If your payment method fails during subscription renewal, we may close your account and delete associated data without further liability to you.

5. Intellectual Property and Ownership Rights

5.1. Platform Ownership. Zense Technology and our licensors own all rights to the Platform, including the software, AI models, algorithms, design, branding, documentation, and all related intellectual property. Any improvements, updates, or modifications we make to the Platform also belong to us. These Terms grant you only the specific limited rights explicitly stated - no other rights or licenses are implied.

5.2. Your Feedback Helps Us Improve. We value user suggestions! If you share ideas, feature requests, bug reports, or other feedback about the Platform ("Feedback"), you grant us unrestricted rights to use, implement, and incorporate that Feedback into our products and services without any obligation to compensate you or credit you.

5.3. Your Content Belongs to You. You own your User Inputs completely - we claim no ownership over your lesson plans, educational materials, student data, or other information you provide. Similarly, we assign to you any rights we might have in AI Outputs generated specifically for you (though AI Outputs may be similar to those generated for other users, as explained in Section 1.4).

5.4. Anonymous Usage Analytics. We collect technical information about how you use the Platform - such as feature usage patterns, performance metrics, error logs, and interaction data (collectively, "Usage Analytics"). Usage Analytics excludes your actual Platform Content. We may: (a) analyze Usage Analytics internally to improve security, fix bugs, enhance features, and optimize Platform performance; and (b) share Usage Analytics externally only in aggregated or anonymized formats that cannot identify you or your school.

6. Protecting Student Privacy in Education

6.1. Our Commitment to Student Privacy. Student privacy is paramount in educational technology. We collect and process student information only when necessary to deliver Platform services, always following our Privacy Policy and Hong Kong's Personal Data (Privacy) Ordinance (PDPO). We implement appropriate security measures to protect student data from unauthorized access or misuse.

6.2. Educator and School Obligations. Teachers, tutors, and educational institutions using ZenseAI with students must: (a) obtain required permissions from students, parents, or legal guardians before allowing student Platform access; (b) ensure student data handling complies with institutional policies, educational regulations, and applicable privacy laws; and (c) provide adequate supervision and guidance for student Platform activities.

6.3. Data Control Relationships. In educational contexts, schools and teachers typically function as data controllers for student information, while Zense Technology serves as a data processor carrying out the controller's instructions. Educators and schools maintain ownership of student data and may request its deletion at any time through their account settings or by contacting us.

7. Integration with External Services

The Platform may offer integrations with third-party applications, extensions, plugins, or services ("External Services"). We clearly label External Services within the Platform. Choosing to connect or use External Services is entirely optional. Each External Service has its own terms of service and privacy policies that govern your use - you are responsible for reviewing and complying with those separate terms. We do not control External Services and make no guarantees about their functionality, security, or reliability.

8. Platform Communications

We send various email communications about Platform features, updates, account activity, educational resources, and occasionally partner offerings. You can unsubscribe from promotional messages using the unsubscribe link in those emails. Note that even if you opt out of promotional emails, we will still send essential transactional messages and important account notifications.

9. Updates to These Terms

We periodically update these Terms to reflect Platform changes, legal requirements, or operational needs. Check this page regularly for the latest version. When we make significant changes, we'll update the "Last updated" date at the top and post the revised Terms here. For material changes, we may also notify you through email or Platform alerts. Your continued Platform use after Terms updates take effect indicates your acceptance of the new Terms. If you disagree with updated Terms, stop using the Platform.

10. Account Closure and Service Termination

You can stop using the Platform anytime - simply discontinue access or close your account through account settings. We also reserve the right to suspend, restrict, or terminate your Platform access partially or completely, at any time, with or without advance notice. While we aim to provide reasonable warning before ending services, emergency situations (such as security threats, abuse prevention, or legal compliance) may require immediate action without notice. We bear no liability for Platform changes, suspensions, or terminations. For subscription users, we may end your subscription at our discretion. If we terminate your subscription for reasons unrelated to Terms violations, you'll receive a prorated refund for unused subscription time. However, no refunds are provided if termination results from your Terms violations. We may also close inactive free accounts after one year of inactivity, with advance notice. When your account closes (for any reason), we may delete your Platform Content and account data. The following sections survive account termination: Section 1.6 (Use Restrictions), Section 4 (for outstanding payments), Section 5 (Ownership), and Sections 11-16. If you believe we terminated your account incorrectly, contact enquiry@zenseai.io to appeal.

11. Platform Changes and Feature Updates

We continuously improve and evolve the Platform. This means we may add, modify, remove, or discontinue features, tools, or entire services at any time, temporarily or permanently, without prior notice. We have no liability for Platform changes, including changes to premium features you've paid for. To protect your work, maintain offline copies of important Platform Content, as Platform modifications might affect your ability to access certain content.

12. Copyright and Intellectual Property Concerns

If you believe someone has violated your intellectual property rights on our Platform, contact us at enquiry@zenseai.io. We will investigate reported infringement and may remove allegedly infringing content or disable accounts of users who repeatedly violate others' rights. For copyright infringement claims, please provide:

(a) Your signature (physical or electronic) or the signature of someone authorized to act for the copyright owner

(b) Identification of the copyrighted work you claim was infringed

(d) Your contact information (mailing address, phone number, email address)

(e) A statement that you believe in good faith that the disputed use lacks authorization from the copyright owner, their agent, or law

(f) A statement, under penalty of perjury where applicable, that your notice is accurate and that you are the copyright owner or authorized to act on their behalf

13. Your Privacy Matters

Our Privacy Policy explains in detail how we collect, use, store, and protect your personal information. Please read it carefully. We follow Hong Kong's Personal Data (Privacy) Ordinance (PDPO) and implement strong privacy protections for all users, with special attention to student data protection in educational settings. The Privacy Policy is incorporated into these Terms by reference.

14. Your Responsibility for Your Platform Use

You accept full responsibility for how you use the Platform. To the maximum extent Hong Kong law allows, you agree to defend, indemnify, and hold harmless Zense Technology, our affiliates, and all of our respective shareholders, directors, officers, employees, contractors, and agents (collectively, "Zense Technology Parties") from any claims, lawsuits, damages, losses, liabilities, and expenses (including legal fees) arising from: (a) your improper or unauthorized Platform use; (b) your breach of these Terms or any laws; (c) claims that your User Inputs violate third-party intellectual property, privacy, or other rights; and (d) if applicable, any actions by minors you supervise on the Platform. We may, at our expense, take over the defense of any matter you're required to indemnify us for, and you agree to cooperate with our defense efforts.

15. NO WARRANTIES - USE AT YOUR OWN RISK

WE PROVIDE THE PLATFORM AND ALL AI OUTPUTS ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND. ZENSE TECHNOLOGY EXPLICITLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO: (a) IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR PARTICULAR PURPOSES, TITLE, OR NON-INFRINGEMENT; AND (b) WARRANTIES ARISING FROM COURSE OF DEALING, COURSE OF PERFORMANCE, OR TRADE USAGE. WE DO NOT GUARANTEE THAT THE PLATFORM WILL OPERATE WITHOUT INTERRUPTIONS, SECURITY VULNERABILITIES, ERRORS, BUGS, OR HARMFUL CODE, NOR DO WE PROMISE TO FIX ALL ISSUES. YOU USE AI OUTPUTS ENTIRELY AT YOUR OWN RISK - DO NOT TREAT THEM AS AUTHORITATIVE OR FACTUALLY ACCURATE WITHOUT VERIFICATION. CRITICAL: EDUCATORS MUST INDEPENDENTLY REVIEW AND VALIDATE ALL AI-GENERATED EDUCATIONAL MATERIALS BEFORE USING THEM WITH STUDENTS. Some jurisdictions restrict warranty disclaimers, so certain limitations may not apply to you depending on your location.

16. LIMITS ON OUR LEGAL LIABILITY

16.1. Exclusion of Consequential Damages. TO THE MAXIMUM EXTENT HONG KONG LAW PERMITS, ZENSE TECHNOLOGY PARTIES WILL NOT BE LIABLE FOR ANY INDIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES ARISING FROM THESE TERMS, THE PLATFORM, OR PLATFORM CONTENT. THIS INCLUDES BUT IS NOT LIMITED TO: LOST PROFITS, LOST REVENUE, LOST DATA, BUSINESS INTERRUPTION, REPUTATIONAL HARM, OR OTHER INTANGIBLE LOSSES. THIS LIMITATION APPLIES REGARDLESS OF THE LEGAL THEORY (CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHER) AND APPLIES EVEN IF WE KNEW OR SHOULD HAVE KNOWN ABOUT THE POSSIBILITY OF SUCH DAMAGES.

16.2. Maximum Liability Cap. TO THE FULLEST EXTENT PERMITTED BY HONG KONG LAW, OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS RELATED TO THESE TERMS, THE PLATFORM, OR PLATFORM CONTENT CANNOT EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT YOU PAID US FOR PLATFORM ACCESS DURING THE SIX MONTHS BEFORE THE EVENT THAT TRIGGERED YOUR CLAIM; OR (B) HKD $1,000. THIS CAP REPRESENTS THE MAXIMUM AMOUNT WE WILL OWE YOU UNDER ANY CIRCUMSTANCES. THESE LIMITATIONS ARE FUNDAMENTAL TO OUR AGREEMENT - WITHOUT THEM, WE COULD NOT PROVIDE THE PLATFORM AT CURRENT PRICING. THESE LIMITATIONS APPLY EVEN IF YOUR REMEDIES FAIL THEIR ESSENTIAL PURPOSE.

17. RESOLVING DISPUTES

17.1. Which Laws Apply. The laws of the Hong Kong Special Administrative Region govern these Terms and any disputes related to them or the Platform, without applying conflict of law rules that might invoke other jurisdictions' laws.

17.2. Try Mediation Before Court. Before filing any lawsuit, both parties agree to attempt resolving disputes through mediation conducted in good faith. Either party can start mediation by sending written notice describing the dispute to the other party. We will work together to choose an acceptable mediator and split mediation costs equally. All mediation sessions will occur in Hong Kong. If mediation doesn't resolve the dispute within 60 days of the initial mediation notice, either party may then proceed to court.

17.3. Hong Kong Courts Have Jurisdiction. After completing the mediation requirement (or if 60 days pass without resolution), any legal action must be filed exclusively in the courts of Hong Kong Special Administrative Region. You consent to these courts' jurisdiction and agree that Hong Kong is the proper venue for any litigation between us.

17.4. No Class Actions. Both you and Zense Technology agree to bring claims against each other only individually. Neither party may participate in class actions, consolidated proceedings, or representative actions as a plaintiff, class member, or participant. All disputes must be resolved on an individual basis.

18. Additional Important Terms

18.1. Complete Agreement. These Terms, together with our Privacy Policy and any other documents explicitly incorporated by reference, constitute the complete agreement between you and Zense Technology regarding Platform use. You cannot transfer or assign these Terms or your rights under them without our advance written permission. We may transfer or assign these Terms, including rights to your Platform Content, at any time without notice. If we don't immediately enforce a provision, that doesn't mean we've waived our right to enforce it later. If any court finds a provision unenforceable, that provision will be modified minimally to make it enforceable, and all other provisions remain valid.

18.2. Electronic Communications Are Legally Binding. Using the Platform means you agree to receive electronic communications from us (as detailed in our Privacy Policy). These electronic communications - including emails, in-Platform notifications, and posted notices - satisfy all legal requirements for written communication.

18.3. How to Reach Us. Contact Zense Technology by mail or email:

Mailing Address:
Zense Technology Limited
RM 2110, 21/F HORIZON EAST
1 TSAT PO ST SAN PO KONG
Hong Kong

Email: enquiry@zenseai.io

18.4. Support Services. We have no obligation to provide technical support or customer service for individual Platform users. However, support services may be available for schools, educational institutions, enterprise customers, and users with separate contractual arrangements, as specified in those agreements. When support is provided, it follows our published support policies and service level agreements.

18.5. International Trade Compliance. You must follow all applicable international trade regulations, export controls, and sanctions laws. Do not use the Platform: (a) in or for the benefit of embargoed countries or territories; or (b) for or with individuals or entities subject to trade restrictions. The Platform cannot be used for purposes prohibited by trade laws, and you cannot submit User Inputs containing export-controlled information or materials requiring government export licenses.

18.6. Language and Translation. These Terms are written in English. If we provide translated versions in other languages, the English version controls in case of conflicts or inconsistencies between versions.

By using Zense AI, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

For questions about these Terms, contact us at enquiry@zenseai.io